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Legal Texts

General Booking Terms and Conditions for Valldaro Camping & Bungalows

This contractual document will govern the contracting of products and services through the www.valldaro.com website, property of PROMOCIONES TURÍSTICAS MEYBRU, SA.

The acceptance of this document means that the USER:

These terms and conditions will be valid for an indefinite period and shall apply to all contracts made through the www.valldaro.com website.

PROMOCIONES TURÍSTICAS MEYBRU, SA declares that its business is responsible and that it has a knowledge of the current laws of the countries to which it offers its services and that it reserves the right to unilaterally change the terms and conditions, without this affecting any goods or promotions that were contracted prior to the modification.

Identity of the contracting parties

The first party, the provider of the services contracted by the USER is PROMOCIONES TURÍSTICAS MEYBRU, SA, (hereinafter, VALLDARO CAMPING), with its registered office in CAMI VELL, No. 63, 17250 PLATJA D’ARO (GIRONA), with Spanish Tax ID No. A17043670 and with customer / USER service telephone number +34 972 81 75 15.

And the second party, the USER, who is responsible for the veracity of the personal data provided to VALLDARO CAMPING.

Purpose of the Contract

The purpose of this contract is to regulate the contractual relationship between VALLDARO CAMPING and the USER at the moment that the latter accepts the rental of properties for temporary accommodation during the online contracting process.

The contractual relationship of the accommodation booking involves the rental of the chosen property, for a limited time, in exchange for a fixed price which is publicly displayed on the website. Any additional services must be contracted at the time of booking.

Contracting procedure

In order to access the services or products offered by VALLDARO CAMPING, the USER must freely and voluntarily provide the personal data that will be required, which will be processed in accordance with the provisions of current regulations on personal data protection, (EU) 2016/679 Regulation of 27 April 2016 (GDPR) and Organic Law 3/2018 of 5 December (LOPDGDD in its Spanish initials), relating to the protection of individuals with regard to the processing of personal data and the free movement of such data and detailed in the Legal Notice and Privacy Policy of this website.

We inform you that in accordance with the requirements of Article 27 of Law 34/2002, on Information Society Services and Electronic Commerce (LSSICE in its Spanish initials), the contracting procedure will follow the following steps:

  1. General contracting clauses, booking and payment process.
  2. Cancellations.
  3. Claims.
  4. Force majeure.
  5. Competition.
  6. Price and validity period of the offer.
  7. Applicable law and jurisdiction.

1. GENERAL CONTRACTING CLAUSES, BOOKING AND PAYMENT PROCESS.

Unless otherwise stipulated in writing, placing an order shall mean the acceptance of these legal conditions by the USER. Stipulations made by the USER cannot differ from those expressly accepted in advance and in writing.

The languages used in the contracting that takes place through this website are Spanish and Catalan.

1.1 SPECIFIC TERMS AND CONDITIONS FOR THE PITCHES:

Low-season bookings (from 08/04 to 20/06 and from 11/09 to 25/09):

The total amount of the stay will be paid on the day of departure at reception. * On arrival, we will ask you for a credit card number as a guarantee (no charge will be made). If you do not have a card, you will have to pay for your stay in advance on arrival.

* Bookings made with the Acsi Card / Campistes Catalans / Mundo Campista / other clubs and with stays of 1 to 3 nights must paid the total amount in advance at the same time of booking. For stays longer than 4 nights the payment will be made on the day of departure at the same reception. On arrival, we will ask for a credit card as a guarantee (we will not charge you). If you do not have a card, you must pay for your stay in advance. In case of cancellation, if the reservation is cancelled 72 hours before arrival you can cancel free of charge, if the booking is cancelled less than 72 hours before arrival, you will not be refunded the amount paid.

Mid and high-season bookings (from 20/06 to 11/09):

For reservations made within this period, a prepayment of 100€ is required at the time of booking, in case the amount is less than 100€, the entire reservation will be charged.The remaining amount of the cost of the stay will be paid on the day of departure at reception. On arrival, we will ask you for a credit card number as a guarantee (no charge will be made). If you do not have a card, you will have to pay for your stay in advance on arrival.

CANCELLATION TERMS AND CONDITIONS: 2 weeks before arrival or earlier, 75% will be refunded. Less than 2 weeks will not be entitled to a refund.

ACCOUNT NUMBERS FOR TRANSFERS:

Banco Santander: ES90 0075 0200 0506 0136 9829

Or

Banco Sabadell: ES96 0081 0157 7100 0426 0030

When you make the payment don't forget to indicate the first name and surname of the person who has made the booking as well as the booking number.

WE REMIND YOU THAT NEITHER CHEQUES NOR EUROCHEQUES ARE ACCEPTED.

We will always confirm a pitch, but never a specific number. The reservation will remain until 20h the same day of arrival, being cancelled after this hour if we do not receive a notification from you. The maximum occupancy is 6 people for the Standard, Premium and S, and 2 people for the Pocket plot. Check-in and check-out time is at 12 o'clock. On request and subject to availability there can be the possibility of late check-out until 18h (not available from 20/06 to 11/09).

We remind that dogs declared of dangerous breed or crosses of these (can consult official list) are not admitted. The rest of the dogs can only enter the campsite if they have an updated vaccination and insurance card. It must be shown on arrival.

The electrical connection is 10 amperes. The 2200-3600 zone with European connection system CETAC with 3 poles (it is necessary an adapter that you can bring or rent it at the reception), the rest of areas with CEE 7/4 plugs.

1.2 SPECIFIC TERMS AND CONDITIONS FOR BUNGALOWS AND RENTED TENTS:

Low and mid-season, short stay bookings (2-3 nights):

At the time of booking, the advance payment of 10% of your reservation will be requested. In the event that the stay is cancelled, if you cancel more than 72 hours before arrival you can cancel for free, if you cancel less than 72 hours before arrival, nothing of the amount paid will be refunded.

Check-in at 14h and check-out at 12h.

Bookings over Easter, and on official long weekends and public holidays ):

At the time of making the reservation, advance payment of 40% of your reservation will be requested. The remaining amount will be paid 7 days before your arrival.

Check-in at 16h and check-out at 11h.

Bookings for 4 nights or more:

The booking will not be finalised until the corresponding deposit (25% of the total amount) has been paid and you have received confirmation from the Campsite. The outstanding amount must be paid 30 days before your arrival.

The booking will not be finalised until the corresponding deposit (40% of the total amount) has been paid and you have received confirmation from the Campsite. The outstanding amount must be paid 30 days before your arrival.

The check-in time is at 16h. and the check-out time is at 11h. (from 20/06 to 11/09, the other months the check-in time is at 14h. and the check-out time is at 12h. Except Easter, official long weekends and public holidays that apply high season schedules.

CANCELLATION TERMS AND CONDITIONS:

* In case of cancellation and have contracted a cancellation insurance, the amount of this is not subject to refund.

MIDWEEK RATE:

Offer for 4-night stays from Monday to Friday. A cheaper rate, but which requires a payment of 40% of the total amount at the time of the booking and does not allow any changes or cancellations under any circumstances. Any amount paid at this rate cannot be claimed back. It cannot be combined with other offers.

NON-REFUNDABLE RATE:

A more economical rate, but one which requires full payment at the time of booking and does not allow for any changes to be made or cancellation under any circumstances. Any amount paid at this rate cannot be claimed back. It cannot be combined with other offers.

In all cases the Covid-19 Guarantee is included.


The indicated times as the check-in time, is the time when we guarantee that all our accommodations will be ready. If you wish to arrive earlier, you can use all our facilities while waiting. But we inform you that the cleanings are done according to the internal organization and not according to the order of arrival of the costumers. On the day of departure, you will have to release the accommodation before 11h. in the morning, but you can also stay and enjoy the facilities if you wish until 16h. In low season, there may be greater flexibility, but only be able to request and receive confirmation at the campsite’s reception.

The prices are for all the people we indicate as maximum amount in each accommodation, they are also for a single vehicle. On arrival at the campsite, 100 Euros will have to be delivered as a guarantee for possible damage, which will be returned on departure once the general review and inventory has been made. If deemed appropriate 50 Euros will be deducted for cleaning the accommodation (on arrival your accommodation will be clean, on departure you must leave it the same).

YOU MUST BRING YOUR OWN bed linen, towels and tea towels, except in the Cavall Bernat Bungalows where they are already included in the price.

There is the option of renting sheets, towels, a barbecue, cots and highchairs; this must be requested at the time of booking.

You can download the complete list of contents of each type of accommodation from the accommodation section of this website.

ACCOUNT NUMBERS FOR TRANSFERS:

Banco Santander: ES90 0075 0200 0506 0136 9829

Or

Banco Sabadell: ES96 0081 0157 7100 0426 0030

When you make the payment don't forget to indicate the first name and surname of the person who has made the booking as well as the booking number.

REMEMBER THAT WE DO NOT ACCEPT CHEQUES OR EUROCHEQUES.

DOGS AND OTHER ANIMALS ARE NOT ALLOWED IN OR AROUND THE ACCOMMODATION, except in the Thalassa Bungalows (subject to authorisation from Reception, please see the regulations here).

*** If Valldaro Camping agrees to make an exception to any of these terms and conditions; they will only be valid if they have been explicitly confirmed in writing.

2. CANCELLATIONS (RIGHT OF WITHDRAWAL)

Cancellations and/or changes must be notified in writing by fax + 34 972 816 662 or by e-mail to: info@valldaro.com . The Bookings Department will have to confirm the change by e-mail in order for it to be effective. You must indicate the reason for the cancellation along with the IBAN number of your account in order to refund you with the corresponding amount in accordance with the established cancellation terms and conditions. There will also be a deduction of €30 to cover cancellation costs. We can also save the full amount to be used for other bookings or for the following season.

CANCELLATION TERMS AND CONDITIONS FOR PITCHES: 2 weeks before arrival or earlier, 75% will be refunded. Less than 2 weeks will not be entitled to a refund.

CANCELLATION TERMS AND CONDITIONS:

* In case of cancellation and have contracted a cancellation insurance, the amount of this is not subject to refund.

3. CLAIMS

If any fault in the facilities or electrical appliances occurs during the rental period, you must notify us immediately in order to resolve these incidents as soon as possible.

In the event of force majeure (damage caused by water, fire etc.) the booked accommodation will be replaced with another one having the same characteristics. In the event that no replacement accommodation is available, the total amount paid will be refunded.

CAMÍ VELL, No. 63, 17250 PLATJA D’ARO (GIRONA)

Telephone: +34 972 81 75 15

E-mail: info@valldaro.com

4. FORCE MAJEURE

The parties shall not incur liability for any failure due to force majeure. The fulfilment of the obligation will be delayed until the cause of the force majeure no longer exists.

5. COMPETITION

The USER may not assign, transfer or pass on the rights, responsibilities and obligations contracted.

If any provision of these conditions is considered invalid or unenforceable, the validity, legality and enforceability of the remaining provisions shall not be affected in any way, nor shall they be modified in any way.

The USER declares that he/she has read, understood and accepted these General Terms and Conditions in their entirety.

6. PRICE AND VALIDITY PERIOD OF THE OFFER

The price of the bookings will be the one stipulated at any given time on our web site. Obviously, the price will not be changed during the time between the offer and your acceptance of it, issued through the sending confirmation unless we are required by a law or government agency decision to make retrospective changes to the said policies, Terms and Conditions or Privacy Statement, in which case any changes will also affect orders you may have made previously.

The prices displayed on the website are indicated in euros, and include both possible discounts as well as the applicable VAT at the time of booking.

The prices applicable to each accommodation unit are those published on the website. The USER accepts that the economic value of some of the services may vary in real time. Prices may change daily until the booking is finally made.

Any payment made involves an invoice being issued in the name of the registered USER or the company name they may have provided at the time of booking. This invoice will be handed to the USER at the end of the rental and payment for all of the services contracted has been received.

If the USER requires more information about the booking, they can contact us through the customer service phone number +34 972 81 75 15 or by sending an e-mail to: info@valldaro.com.

7. APPLICABLE LAW AND JURISDICTION

These terms and conditions shall be governed by and interpreted in accordance with Spanish legislation in all matters not expressly established herein. VALLDARO CAMPING and the USER agree to submit any dispute that may arise from the provision of the products or services subject to these Terms and Conditions to the courts and tribunals closest to PLATJA D’ARO.

In the event that the USER’s registered address is outside Spain, VALLDARO CAMPING and the USER expressly waive any other jurisdiction, submitting to the Spanish jurisdiction established in the previous paragraph.




GUARANTEE COVID19

This guarantee complements and extends the cancellation conditions existing and communicated in the reservation confirmation. With this new guarantee, the client can cancel free of charge up to 48 hours before arrival when at least one of these 5 cases or situations are fulfilled:

* Applicable only to short-stay bookings made directly with the Campsite.