FAQs

General rules:

Bookings

The campsite will not reservations of people under age. All children have to be accompanied always of a major (parent or guardian).

Reservations are not accepted for groups of young people.

It is necessary to require their full names and dates of birth of all the people who occupy a mobile home, bungalow or parcel.la at the time of booking.

The rent is for use of the reservation holder and his companions, in no case be transferred to third parties.

Preferences and special services (rental cots, chairs, linens and others) must be mentioned at the time of booking. Otherwise, can not be guaranteed.

The campsite is not responsible for any information that has not been confirmed in writing, especially sending the booking confirmation.

Cancellations must be made in writing, signed and sent by fax or email.

Vehicles

The maximum speed for all vehicles (cars, bikes, skates, skateboards etc ...) is 10 km/h. If the car has to circulate always in the first gear and without accelerating.

The schedule of vehicles is 07: 00h to 24: 00h hours. It is strictly forbidden to enter or exit the campsite with the vehicle outside this schedule.

Prohibited the circulation of motorcycles inside the camping for children under 18 years.

For all cars and bikes it is required while circulating at night to do so with the lights set.

All bicycles must always use the bike lane. You can´t leave them lying on the ground and always park them well locked. The campsite will not be liable for any bike theft that was not linked.

Dogs

They are not allowed in any of the bungalows (except in two of the Thalassa Bungalows, where they are admitted upon request and acceptance by the Department of reservations), mobile homes and tents owned by the campsite. Also considered dangerous breeds are not allowed in any case (you can consult the list at reception).

Should always wear a muzzle and be tied and can not be left alone never at the pitch.

It is necessary to have the vaccinations card updated and present it at the reception.

The campsite has an area of to walk the dog . It is forbidden to let the dog do its needs anywhere else in the camping. It also prohibited the entry of dogs around or in the swimming area or in any sanitary block .

Animation

All weekends in low season and every day during Easter, July and ́Agost, we have a team of ́animació that ́encarrega of ́organitzar activititats for people of all ages and nationalities throughout the day. Can consult our program to www.valldaro.com in paragraph Activities / entertainment program.

The service can not be used as a babysitting service. This is why access to the mini-club or playroom can be denied to families who use this service for this purpose. Parents or guardians are the ones ultimately responsible for the safety of their children on the premises, especially in the swimming pool area, playground or riding a bike.

Silence

Please respect the silence both day and night.

The rule is silence from 24: 00h, without any exception. This does not mean you have to go to sleep but just that you can not make noise or television or listen to loud music in respect of the neighbours that maybe want to rest.

During the day it is requested that the volume of digital electronic devices will be at a soundlevel only that the person concerned could hear it and we require understanding, solidarity and common sense to everyone.

Location and distances:

How far is the beach?

1.5 km

How is the beach?

The main beach of Platja d'Aro is sandy and sinks into the water quickly. If you come with children, we recommend the beach in Sant Pol s'Agaró, located 3,5km camping because it is a very fine sandy beach and shallow.

How far is the campsite from Playa d'Aro?

A 1 km

How far is the campsite from the nearest bus stop?

1 km, bus station have company Sarfa (sarfa.com).

How far is the campsite from the nearest train station?

24 km of Caldes de Malavella (renfe.es)

How far is the campsite from Girona airport?

35 km

How far is the campsite from the Barcelona airport?

119 km

What is the address of the camp? And the GPS coordinates?

Old Road, 63-17250 Platja d'Aro (Girona)

Coordinates: 41º 48 '53.9' 'N 3º 02' 41.8 'E

On Camping:

Can you pay by credit card?

Yes, you can pay with all types of credit card except American Express. We also accept ANCV (French holiday vouchers).

We do not accept any other type of checks.

Is there Wi-Fi network to connect to the internet?

Yes, throughout the campsite there is the possibility of connecting to our WI-FI network. You can request your username and password at reception prior payment.

If I don't have a laptop, how do I connect to the Internet?

We have two designated areas with coin-operated computers. One in located in the bar and the other is located in the main reception.

The camping terrain is flat or with hills?

The terrain is totally flat.

Is there any shade at the campsite?

Yes, we have a grerat number of trees.

Is there a swimmingpool at the camping?

Yes, we have two swimming areas. In each of them there is also a children's pool and a Jacuzzi in one of them.

Are barbecues allowed? Can you rent one or is there a common area for barbecues?

Yes, it is allowed as long as the weather conditions are appropriate. Only gas barbecues are allowed or charcoal (forbidden firewood).

Yes, we have rental barbecues for guests staying in our bungalows, mobile homes and Fun and Super Fun tents (not for the pitches) but there is no common area to do it.

Are there discoteques at the camping?

No. We respect the silence from 00:00 and therefore no music is permitted. But in Platje d'Aro there are various clubs and pubs.

Do you have a bike rental at the campsite?

Yes, we have a place where you can rent bicycles for children and adults as well as repair service.

Can you book organised tours at the campsite?

Yes, at the recepcion we can book them for you through a company in the area that will collect you with the bus directly at the campsite.

Dogs?

Dogs are allowed on the plots but never dogs that are considered dangerous breeds or crosses of these: Pit Bull Terrier, Staffordshire Bull Terrier, Dogo Argentino, Doberman, Rottweiler, etc. (you can see the full list at the reception). On arrival at the campsite there will be required a legal documentation of the animal and the vaccination card. Without this document the dog can not enter the campsite.

Under no circumstances dogs or any other pet are allowed in the bungalows / mobile homes.

Visiters that come to see family or friends staying at the campsite, do they have to pay?

Visiters to clients who are staying at the campsite must register at reception mandatory before entering the camp grounds and pay the price per person like any other camper (see price list). During low season if the visit is less than 2 hours, and in high season for less than 1 hour the visit is free.

The barriers to enter the campsite close at any time? Until what time can you enter by car?

Yes, the barriers of the camping to access by car are closed from 00: 00h to 07: 00h. But you can always enter the camp on foot and leave your vehicle parked in the car park outside at the entrance 24 hours a day. It is also prohibited to circulate within the camping with any vehicle from 00: 00h to 07: 00h.

Camping Pitch

How many people can there stay at most at a plot?

6 people

How many amps are the electrical connections of the plots?

5 ampers = 1100 watts

Is there water at the plots?

Only plots Premium

What is the difference between a Standard, Premium and Pocket plot?

Their sizes and Services:

What Services
Standard Pitches 70-90m2 Electricity
Premium Pitches 130m2 Electricity, water and drain
Pocket Pitches 40-50m2 Electricity

What time can you check-in on a plot on arrival?

From 12.00h.

What time should you leave the campsite the day of departure?

CHECK OUT OF THE PLOT: The hour of departure is at 12 am.

In the event that after leaving the parcel at 12am you want to stay longer to enjoy the facilities or entertainment activities you can leave your vehicle parked at the indoor parking located next to the pool 2 and you may stay at the campsite until max.16h. The exit barrier opens and ONLY as MAXIMUMUntil four (4) hours after the official check out time (12 h.) If this time exceeds one day be paid extra according to the official rate.

Is it necessary to make a reservation if I come with tent or caravan / camper?

During the low season there's no need to book and unless you have a preference in particular, you can come directly. During peak season we do recommend to make a reservation. The reservation of a plot has no additional cost and the total stay will be charged on the day of departure before 12am.

Is it required a minimum stay of days?

The minimum atay has to be one night.

Is it possible to reserve a concret number PITCH?

At booking we will confirm a place but never a specific number. If the client has a preference for a parcel number or for something such as sheet (near the pool, near the bathrooms, shady, etc.) we take note and whenever possible we give a plot that fits these demands.

2 plots can be booked together?

At the booking we will confirm a placethat but we can never confirm that they will be together. If the client has a preference to be located next to another client we can take a note and whenever possible we give a plot next to or as close as possible to the other client.

Can you rent a fridge at the campsite?

Yes, if you are already at the camping you can contact the reception and they could contact an external company to provide the service. Also you can book in advance through the web

Rental refrigerators

If I'm on a plot and do not need electricity connection or to have a car at the pitch, the price of the plot will be lower?

No, the price of the plot is the same whether or not the services are used.

Bungalows, Mobile Homes and Tents Fun and Super Fun:

What is the maximum capacity of accommodation?

Depends on the type of bungalow / mobile home. We have 4 and 5 people maximum (see the section of accommodation). It is forbidden to exceed the maximum number of persons indicated in each accommodation type. Babies and children also count as persons as also occupy a place.

Can you reserve a specific number of bungalow / mobile home?

At the booking we will confirma the type of accommodation requested but never a specific number. If the client has a preference as to number and situation we take note and whenever possible we give an accommodation that fits these characteristics demands.

Can you book 2 bungalows / mobile homes together?

At the booking we will confirm an accommodation but we will never confirm that they will be together. If the client has a preference to be located next to another client we take note and whenever possible we give accommodation alongside or as close as possible to the other client.

Is it required a minimum stay of days?

During the low season the minimum stay of 2 nights is requested and the payment is made on the day of arrival at the campsite, except Easter and bridges that requires a minimum of 3 nights and payment is made in advance of the arrival.

During the peak season the minimum stay is 7 nights requested and completed weeks (it is possible to 9, 10, 11, 12 ... nights). Depending on the type of accommodation on arrival and departure are different (see the section rates). Payment must be made in advance of arrival.

What time can you check-in on a plot on arrival?

During the low season: Starting at 14h.

During the High season: From the 16h.

What time should you leave the campsite the day of departure?

OUT OF THE BUNGALOW/MOBILE HOME/TENTS FUN AND SUPER FUN:

During the low season The departure time is 12am.

During the High season: The departure time is 10am.

DEPARTURE OF CAMPING SITE :

In the event that after leaving the bungalow/mobile home/tent free (upon inspection of the responsible person) vulguessin stay more time enjoying the facilities or entertainment activities can leave the vehicle parked in the Charente-Maritime Department located on the inner side of the swimming pool and you can stay at the campsite until 4 pm. The exit barrier will open only and, as a MAXIMUMUntil the 16h. If this time exceeds one day be paid extra according to the official rate.

Do they have TV?

Yes, but the Fun and Super Fun, ALL of the accommodations have a TV with national channels. TV is not available for satlèl. lit.

Do they have air conditioning?

Yes, all accommodations have air conditioning with heat pump and cold, but the Fun and Super Fun.

Do you have to bring bedding?

Yes, you need to bring sheets and pillowcases. Pillows and bedspread are already within the accommodation. You can see a full description of the inventory of the accommodation on the accommodation section.

What size are the beds?

Double Bed

Single bed

Bung. Thalassa / Studios

No 0,90 x 1,90 m

Bungalow Ridaura

1,50 x 1, 90 m

0,80 x 1,90 m

Mobil Home Sa Conca

1,35 x 1,90 m

0,70 x 1,90m

Mobil Homes Mare Nostrum

1,50 x 2 m

0,80 x 1,90 m

Mobil Home Riuet

1,50 x 2 m

0,90 x 1,90 m

Mobil Home Empordà

1.60 m x 2.00 m

0,80 x 1,90 m

Fun Tent

1.50 x 2 m

0,80 x 1,90 m

Super Fun Tents 1,50 x 2 m

0,90 x 1,90 m

Can you rent the bedding?

Yes, the price is 9 € / bed for the entire stay.

Do you have to bring blankets?

No, there are blankets in the accommodation.

Do you have to bring towels and dishcloths?

Yes, you should take them, there are non within the accomodation.

Can you rent towels and dishcloths?

Towels can be rented. The price is 4 €/joc of towels (large and small).

Dishcloths can not be rented.

Can you rent a cot and / or high chair?

Yes, the price is 9 € / stay for a cot and 9 € / stay for the seat. We recommend you book it in advance because we have a limited amount.

Can I put a tent next to the bungalow / mobile home?

No, you're not allowed to install any tent next to the bungalow / mobile home.

Are pets allowed?

No, they are not allowed in the accommodation or the environment.